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After Buy

These are the questions and answers for the category After Buy

How to modify my order?

Yes, to change or cancel an order please contact us by phone or email, providing us the number of the order. But it can only do before the order is sent.

How do I know when my order has been sent?

Once your order is sent receives an email with information on the number of sending it.

How are products shipped?

All products are sent via carrier with special packaging and insurance done by Delivery times are indicative and therefore to be considered valid when there is no physical or structural impediments (eg incomplete or incorrect addresses, setbacks or force majeure.

Can I return an order?

Yes Right of free resolution: In accordance with the provisions of Article 6. Decree-Law n. 143/2001 of 26 April, the customer has a period of 14 days to cancel the contract without penalty and without giving any reason within that account from the day of receipt of the order by the customer. The customer is responsible for the value of postage sending the order to the customer and return to Please note that only product returns are accepted in their original packaging and complete. Products returned incomplete, used or damaged by the customer are not accepted.

Note: We do not accept returns or exchanges of underwear and swimwear.

I received a defective product to do?

You should contact customer service by phone or email within 14 days from the date of receipt of the order, so we can schedule the date of collection of the defective product and proceed to exchange for another.

How do I return an order?

You should contact customer service by phone or email within 14 days from the date of receipt of order. You must provide your order number, the reason for the return, date and address of the collection. This service is available Monday to Friday, from 13h00 to 18h00 and we can not schedule a specific time, you can only mark the day.

How do I know if they received my return?

Once our warehouse to process your return, you receive an email with this information. You should contact customer service by phone or email is not received within 8 days information on your return.

How long is the replacement made for my product?

After the technical evaluation be made to the returned product, we will process the replacement product within 10 days, which will be sent an email informing the number of shipping the new product.

How is the refund of the money?

All refunds are made in cash by wire transfer within 15 days. You must send us your bank details (holder, NIB and correspondent bank account) so that we can proceed with the return.

In the case of product returns paid transportation expenses?

Are only reimbursed travel expenses parcel containing defective products or exchanged. If multiple products in one order only one having problems, reimbursement of transport costs does not apply.

IMPORTANT NOTE - Orders that are canceled / returned without being mentioned no valid reason and logic from the client, the reserves the right to refuse any order over that customer without prior contact with the administration.